FamHaven Privacy Policy

Last Updated: 11/27/2025

Welcome to FamHaven. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at contact@famhaven.com.

Who We Are: FamHaven is operated by Organo Solutions Limited, a company registered in the United Kingdom. We provide services to users globally, including users in the United States.

We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the website/app, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website/app, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Information you provide directly: Username and Email Address when you sign up.
• Information collected via Social Media Login (if used): If you choose to register or log in to our services using a social media account (like Facebook, Apple, or Google), we may have access to certain information about you. The information we may access includes your Username, Email Address, and potentially your Profile Picture, depending on your permissions granted during the respective login process.

We do not collect sensitive information.

2. How Do We Use Your Information?

We use personal information collected via our website/app for a variety of business purposes described below:

• To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Facebook, Apple, or Google account), we use the information you allowed us to collect from those third parties to facilitate account creation and the logon process for the performance of the contract.
• To manage user accounts. We may use your information for the purposes of managing your account and keeping it in working order.
• To enable user-to-user communications (within the forum). We may use your information (like your username) to enable user-to-user communications with each user's consent (implicit in forum participation).
• To send administrative information to you. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our website/app safe and secure (for example, for fraud monitoring and prevention).

We do not share your personal information with third parties except as necessary for the functioning of the service (e.g., potentially the data passed via Facebook Login) or as required by law.

3. Analytics and Cookies

We use analytics services to help us understand how visitors use our website and to improve user experience:

Google Analytics

Google Analytics collects information such as:

• Pages you visit and time spent on each page
• How you arrived at our site (e.g., search engine, direct link)
• Your browser type, device type, and screen resolution
• Your approximate location (country/city level based on IP address)
• Anonymised IP addresses

Google Analytics data is stored and processed by Google in accordance with their privacy policy, which you can view at https://policies.google.com/privacy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our website through session recordings and heatmaps. Clarity collects information including:

• Mouse movements, clicks, and scrolling behavior
• Pages visited and navigation patterns
• Device and browser information
• Session duration and interactions

This data is anonymised and used solely to improve our website's usability and user experience. For more information about how Microsoft processes this data, please visit the Microsoft Privacy Statement.

You can opt out of Clarity tracking by visiting https://clarity.microsoft.com/opt-out or by declining cookies on our site.

Meta Pixel (Facebook Pixel)

We use Meta Pixel to measure the effectiveness of our advertising and understand how visitors interact with our website. Meta Pixel collects information including:

• Pages visited and actions taken on our website
• Device and browser information
• Referring website or source
• Button clicks and form interactions

This data helps us optimise our advertising campaigns and understand user behaviour. Meta processes this data in accordance with their privacy policy, which you can view at https://www.facebook.com/privacy/policy/.

You can manage your ad preferences and opt out of personalised ads by visiting Facebook Ad Preferences or by declining cookies on our site.

Note: All analytics tools only load after you accept cookies via our cookie consent banner.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

Specifically, we only share and disclose your information in the following situations:

• Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• With your Consent. We may disclose your personal information for any other purpose with your consent. If you use Social Media Login (e.g., Facebook, Apple, Google), you consent to sharing information as described by the respective provider's permissions dialog.
• Service Providers. We share information with service providers such as Google Analytics and Microsoft Clarity to help us operate and improve our website. These service providers are bound by their own privacy policies.

5. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

6. How Can You Review, Update, or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please follow the instructions on our Data Deletion Instructions page or contact us at contact@famhaven.com.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request that we correct inaccurate data
• Right to Deletion: You can request that we delete your personal data
• Right to Opt-Out: You can opt out of analytics and marketing communications

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (Note: We do not sell your personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at contact@famhaven.com or follow our Data Deletion Instructions.

7. Updates To This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

8. Age Requirements

FamHaven is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at contact@famhaven.com and we will delete such information.

9. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at contact@famhaven.com.